Terms & Conditions

Delivery

We aim to dispatch orders within 4 working days although this may be longer during busy periods.

Please consult our tariff below for delivery costs and times.

UK Shipping
Up to £20 Up to £50 £50 or more
£3.00 £3.50 Free

Returns & Refunds

We hope you will be happy with your candle / diffuser choice and enjoy many pleasurable hours of burn time.

However, if you are dissatisfied then please get in touch as soon as possible  using our details on the contact page or by email.

If your candle or diffuser has been damaged during transit or there is a fault with the product then please inform us by email within 48 hours of receiving your order. Please include photos of the damaged item where possible. We will then be able to arrange a return and offer a full refund or exchange upon receipt of the faulty / damaged items.

For refunds of items where there is no fault, (you do not like the scent etc) we request that you contact us by email within 48 hours and  return the items within 7 days. Items must be unused and in the original packaging & condition you received them. Please include the original delivery note/ proof of purchase. We cannot accept liability for goods which are lost or  damaged in transit so we strongly recommend you keep your proof of postage in case you need to make a claim  Once received, we will then be able to refund the price of the items (s) although any postage costs incurred (including original) are non-refundable.