Terms & Conditions
Delivery
We aim to dispatch orders within 5 working days although this may be longer during busy periods.
Please consult our tariff below for delivery costs and times.
| Up to £20 | Up to £50 | £50 or more |
|---|---|---|
| £3.50 | £4.00 | Free |
Returns & Refunds
Cancellation Rights
As a consumer online you have the right to cancel your order at any time up to 14 calendar days after the day on which you receive the delivery.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. For example, if you receive your order on a Tuesday, you have 14 days from Wednesday to notify us of your cancellation.
If you have made a purchase through our Website and have paid for delivery but wish to return the full order by post then you are entitled to a refund on the outbound delivery charge originally paid within 14 days of receipt of the order. Please note that the delivery charge refund will be the equivalent value of standard delivery.
If your candle or diffuser has been damaged during transit or there is a fault with the product then please inform us by email within 48 hours of receiving your order. Please include photos of the damaged item where possible. We will then be able to arrange a return and offer a full refund or exchange upon receipt of the faulty / damaged items.
To cancel your order, you must let us know in writing. Refunds for orders cancelled under the Regulations will be processed in accordance with your statutory rights.
You must take good care of the items while they are in your possession and they must be returned to us via courier/Royal Mail or in store.
Our business address is : Seawitch Stores, 3 Fore Street. Mousehole. Cornwall TR19 6QU
This policy does not affect your statutory rights under the Regulations or other legislation. Full details of how to exercise your rights are set out in the order confirmation email.
Your statutory rights are as follows:
- Within 30 days of delivery/purchase of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described.
- After the 30 day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.
- After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.
For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.